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  1. Help Center
  2. Troubleshoot issues

Template mismatch

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Last updated 1 year ago

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When previewing an email template or sending/scheduling a campaign, Mail Rocket validates the selected template in the background. If any variable in the email template is missing from your contact list, it will display a "Mail Merge Issue - Template Mismatch" warning.

If you feel the email template is normal, feel free to continue sending emails.

How to fix "Empty variables detected"?

In the above screenshot, empty variable detected is {{ namp }}. This means column "namp" is missing from your contact list.

The screenshot below shows the initial contact list.

Add a column called "namp" along with its values as shown in the screenshot below.

After all the columns needed are added, restart Mail Rocket.